How to connect Klaviyo to Commerce365

Klaviyo holds what your customers do after they buy: which emails they open, which flows they move through and when they go quiet. Connected to Commerce365, that data sits next to your Shopify orders and your ad spend, and agents can start working with it.

Before you start

• A Commerce365 organisation with your Shopify store connected

• A Klaviyo login with rights to connect integrations

• A decision on what Commerce365 may do: read only, or read and write

Connect in three steps

Open Integrations in Commerce365, choose Klaviyo and follow the prompts to connect your account. Then set the permission for the connector. Read only is a good start if you first want reports. Read and write lets agents prepare segments and draft campaigns.

What you can do right away

• Ask in chat how last month’s campaigns and flows performed

• Install Winback Window Finder to see when customers normally reorder and who has passed that point

• Install Segment Decay Detector to spot lists that are shrinking

What stays in your hands

Sending a campaign, triggering a flow and creating a discount always wait for your approval, whatever autonomy level an agent has. You approve from the inbox, from Slack or from the approval email.